Its their responsibility to process your withdrawal because its your own money, its just sad that you have to give one of their mods a tipped just to speed up the process and look into your request. Op is active 2 days ago and if he visit this thread he probably see your problem but it seems its not the case. I just hope it will end well with your given duration for them to process your withdrawal.
It's probably going to take a long time because @lightlord is a pretty busy person I am sure that he will resolve this issue soon as he sees it but he's just busy, I mean I am not saying that because I am part of the campaign but because he delivers, our payouts are delayed too so I know the feeling.