I'm having some problems with HITBTC. The first is that I lost 0.01 BTC there, I have sent some support with some evidence but no response and it's been more than 3 weeks. Second, I always fail to do KYC there, even though my documents are fine for other exchanges such as Binance, Kucoin and several other exchanges.
If you do some researches over this forum, you will find many complaints to the Hitbtc exchange. Unfortunately, you are not the only one who's had similar problems with them even if you did not explain what exactly is happened there.
How exactly you lost 0.01BTC there?
I gave them up because of the high withdrawal fee, it turned out to be my good decision.
btw. Maybe you can move this topic here
https://bitcointalk.org/index.php?board=223.0 part of the forum dedicated to exchanges.