Why you didn't contact the user when. The 3btc exchange didn't finish ?
Instead you just kept it . Did you guys think it's ok to just keep it ?
Hello there!
There's no way for us to contact the user ourselves if the user doesn't contact us regarding the funds first, as we're a non-custodial service with no mandatory KYC. We do not collect or store the data about our users during the exchange.
To be perfectly honest, the fact that it took the user several years to contact us makes this situation even more suspicious.
We always need the user to confirm whether he's eligible to receive the refund to an initial address if the exchange isn't finished, because sometimes the user no longer has an access to the address he sent the funds from. This is exactly what happened in the gofry47's case, as well — which makes this case even more complex.
Your support ignores my emails.
That is not true — our team is in constant touch with you through the ticket. No email gets ignored, and your case has our full attention.
You want to deal with the police, but what will it lead to? What kind of investigation is possible
Local authorities can confirm you as the owner of the funds in question and then contact us with an official request to send your crypto to the address you then give us.
It's a fact, you just don't want to look for a way out.
That is also not true — we keep offering you options to verify your identity, all of which you either refuse or fail to do.
We offered you 3 options regarding processing your exchange:
1. We could refund the funds back to the same address they came from — you told us that you no longer have access to it.
2. We could process your exchange and send the funds to a receiving address of an exchange — you told us you have no access to it, either.
3. We could send a small amount of crypto to an initial receiving address; you would then tell us the exact amount, and that would be enough to verify you as the owner of the receiving address — and again, you claim to have no access to it.
We can't send 3 BTC to a 3rd party address without being 100% sure that we are talking to their owner.