It is very possible.

It is not their priority to expose their private key to recover your crypto.

The support staff pinpointed the rule that you must afford your loss if you made mistake with your transactions. As I said months ago, you should afford your loss.

Fortunately, again they don't say they will not support you so please keep in contact with them via your support ticket. Bump it after each 2 weeks.

Think positive canyalos1. If they finally recover your money, in December, Bitcoin might have higher price than now. 

One thing I don't know. Did you emphasize that you accept to pay support fee to recover your BTC? You don't have to paste it here because it breaks your personal information. Just say yes or no.

I think if you show that intention to pay support fee, it can boost the progress. Only if they really intend to support you.