I advise you that if you are lucky to get your fund back, you should withdraw immediately from the casino and don't put any more money in this casino, they have a big problem in not accepting that people withdraw money when people manage to win, this is very serious because Every month (I dare to say almost every week) there is someone coming in this thread to complain about this and other problems, there are very good casinos like Stake.com that has been in this market for many years and that you can use, there are also other reliable casinos that are on this forum.

PS: I advise for new people who want to enter casinos, I advise that before entering any casino create a thread asking forum members which are the best casinos, do not trust reviews of sites that are on google that talk about casinos because they are sites that just want to earn referrals or are paid by casinos to post good reviews

for OP: please have common sense and kindness, people use your casino, they create expectations when they win, they are faced with the disappointment that they are being labeled cheaters and that they can't take anything back because they lost, this is extremely cruel, I'm appealing to your common sense and that you have kindness and are honest, there is still a chance for you to change and walk in a path of good conduct, ethics and honesty


your particular case is you who should make the effort and give up playing, you can't be dependent on the casino to stop your addiction, it's not the casino's job to cure addicts, I don't know what their TOS is that talks about closing accounts, but I know they are not obligated to stop your addiction. Find a doctor or try to cure your addiction, but don't make the mistake of being dependent on the casino to cure your addiction.