I think the representative still didn't how to add multiple quote on a message as he is still newbie on this forum. Normally this kind of post activity frequency is discouraged by moderators but still understandable when newbie is the one committed it.

Op, Click the "insert quote"^{See image below} button on the message that you want to add on your reply, You can insert multiple quote on a single message so that you can answer all the question on a proper way here, Follow little mouse advice since its the standard here in the forum. Best of luck on your service here in the bitcointalk forum.