::update::
so today I decided to give it another try and attempt another withdrawal, and lo and behold, email system is back(!), and my email accounts even showed me countless delivered codes from each and every withdrawal attempt, so maybe there was actually some infrastructure disruption, maybe part of klaus schwab's cyber polygon, who knows.
You have mentioned their forum profile link on your main topic. I don't know actually you hav already given them PM or not. If you haven't done that yet then i will suggest you to visit their profile and send a PM including your thread link. Waiting for their explanation is nothing wrong here IMO.
anyways, I tried to do one withdrawal again, and the process worked like on other platforms, no bells and whistles, even got email confirmation that a withdrawal to specified address is being processed. so I am currently waiting for the predicted 24h period to pass, to see if any excuses or technical nuisances will get thrown my way.
If their email confirmation code is working again then you can wait little longer for the final transaction report. Although i am not wishing anything bad for your fund but expectation is positive.
Lets wait for the transaction deadline and after that if they show no wish to release your withdrawal only then you can open flag against them from your end. Hope you got my point.
Note: We can't call anyone scammer without having proper evidences.