I'm having some problems with HITBTC. The first is that I lost 0.01 BTC there, I have sent some support with some evidence but no response and it's been more than 3 weeks. Second, I always fail to do KYC there, even though my documents are fine for other exchanges such as Binance, Kucoin and several other exchanges.
One of the proven scam site here in forum , a not to trust Exchange in our time now , I remember the days when HitBTC is still a good exchange but those days are gone and now they are facing multiple claims of troubles upon their deposit and withdrawals.
but you should clarify how you lose that 0.01 bitcoin in their site so comparison from other victims will come .