I'm having some problems with HITBTC. The first is that I lost 0.01 BTC there, I have sent some support with some evidence but no response and it's been more than 3 weeks. Second, I always fail to do KYC there, even though my documents are fine for other exchanges such as Binance, Kucoin and several other exchanges.
That is the mistake we usually makes i will advise you before moving out your funds to any exchange out there please try all best possible to pass their KYC or knowing more rules about their withdrawal terms and conditions.
i have really learnt from my past experience while trying to withdraw some of coin from exchange after which i have to undergo all necessary KYC process.