Yeah that’s my point. The cashout was accepted after 10 failed attempts and gave me way less money. It was a glitch because every time I tried to cashout it was rejected, when I finally stopped trying, it went through again.
It’s quite clear here they have screwed me. You would also assume a diamond player with tons of action would also be taken care of in a situation like this. I’ve cashed out plenty of times. Both for a profit and a loss and this is definitely a glitch.
Maybe try get Stunna's attention on this case, but if support doesn't want to comply with your demands there is nothing further you can do on that front.
From the logs it does seem like that you tried a number of times to cash out to no avail. But of course that is just your side of the story I guess and we do need both sides before a verdict can be reached.