maybe they are tired also of answering the same case violated by players and that is " Using Multiple accounts"

or maybe they are looking for another invented reason and this time is more reasonable not like that first used in which they are proven as liar

but believe me , there is nothing you can do because all that who has this same claim from the start never get back their winnings , some had claimed their deposit funds only.
Why would they be tired answering to those things, they're getting accused and they dare to not answer to every accusations is a fishy move that you shouldn't do.