Why are you so agressive ? i am a custormer i deposit and play and i cant withdraw now who fault ? my fault to belive in this sports book which is not to be trusted ?
I don't feel I'm being aggressive I'm just going through the basics that u need to know or deal with when u take a rollover. I'm on your side but I'm also telling u what u should do, u should also know that they just upgraded there system like the rep just said, patience is key and I have also had a few issues with the upgrade but I also know the new stuff they have. The rep also said u need more to rollover, which u don't even know for sure how much u have bet yet. Hopefully u get this all worked out.
Just to clarify, we did send him his history up to that point when he asked yesterday. I don't want anyone thinking we ignored his request or told him it's on him to keep track or anything like that. We just would prefer to not have to send him a spreadsheet of his transactions every day. Hopefully he can keep track from that point on, until the rollover counter is added back into the new platform.
If u sent him this info he really shouldn't have an issue anymore.