I'm not sure what you expect him to do?
He's probably not lying here.
A company as large as Stake obviously will have security considerations and VIP hosts will probably have different access privileges to the site content compared to the rest of the support team. It's a bit unreasonable to expect someone who is not specialised in this field to be able to assist you.
A VIP Host should have powers to pull a players value into the equation. In any major vegas strip casino this would be settled on the spot with one call to a real host.
That would be in questionable spots. In this particular situation host to should contact casino manager for complete review of why player hasn't be compensated for a site fault.
This is not true. No host would get involved with a dispute between one of their players and their employer (meaning any pit boss or sports book manager). At most they would give you something to calm you down (like a meal or something) and a phone number to reach someone who can look into it. And if you kept arguing with the host, you wouldn't have one much longer.
I assume OP was at my level of play not some kiddies game type gambling. once you start betting 2k+ for millions of turnover a host job is to keep you coming back no matter what.
At a proper gambling organisation a host should work for general manager or shift manager. I know what I'm talking about and have been around the traps long enough on both sides.
A host doesn't argue with you at this level.
My original point is Stake have host but should call them customer service reps, because they do a poor job keeping high stake players for example this thread.