I wanted to send a pm to user "Betja" but as it is not possible to send a message, I need to post my case in this thread.

The Betja Support does not answer either to my emails nor to tickets I have created on their website (they simple close tickets without responding). I created a withdrawal request via Bitcoin several weeks ago. Some time after my request it was cancelled and my withdrawal request was removed from the website. Furthermore, it looks like they also deactivated the withdrawal button for my account. At least I do not see it anymore. I still have funds in my account and would like to withdraw my money but currently it is not possible because recent request was declined without any notification, the abscence of any withdrawal button and no response from their support...