Hi! I submitted my documents as soon as I wake up, with no delay. I'm agree with KYC before withdrawal and I sent my documents, but for some reason (firstly "details not matched" and then "multiaccounting") they just ignore me.
I have got your point and point of them too. According to you, you have submitted the perfect document at 2nd time while for the first time you have provided wrong information. I do not think there had any problems for that. But I think you have created multi account knowingly or unknowingly.