any update? I checked your history and saw that they replied to one of your post saying that they are investigating/reviewing the Issue. it's been three days have they contacted you again? have they refunded anything? or have they decided to close the case because they deemed the issue to be solved?
OP has not been active for a few days and I can imagine that he must not have seen his case being resolved, these scammers do not solve customer problems, and I do not understand how it is still possible for someone to create an account on this site? with so many scam charges against them how do people still use this site? I'll wait for the OP to say if his case has been resolved, in case it's not resolved I'll leave negative feedback on the scammer account