It seems I am wrong as what I have said before. Can't quite remember what it is.
how does that happen? "you won the money while banned", can someone clarify it to me? was the OP allowed to log in and place bet while being banned?
I'm confused.
Is it possible to gamble to a platform where you are banned?. I think it's not possible but what op provided and according to the image is that he won and while being banned. The proof is not even enough with just showing the conversation anf withdrawal request. Maybe op did violate some rules and that's the reason for being banned but how did op manage to win while being banned?.
He has actually violated some rules and that is why he is banned and he get back just to try some luck and wanted to scam. Well, that he has been caught back on his action and put in question while trying to withdraw his funds after winning. Now, he is questioning why he can't withdraw it, obviously not as he was still banned from doing it even before.
The communication has been unclear to us about the rule he violated but probably it was a serious violation that raise like that.