I see that you resolved this issue quickly but how about those issues that keep persisting on this thread and in the scam section, this has been going for some time now, if you are serious about resolving issues, you should resolve the majority of issues and scam accusations but instead, you keep ignoring them and new one keeps coming in, I don't know how and when this will end but it seems you are not serious in changing your way.
Actually this is the same account who have been resolved one of the biggest issue in gambling , being sent His 10 bitcoin from his case arise here .
sounds like spooky right? while many accounts being denied to be paid or returned their Money, here we have One of the most favorite account to be resolved .
Wondering what is behind this one ..

Obviously, there's something on this account but I love to hear his side first before casting doubts, issues should be resolve as they come, there should be no favoritism, and should be first come first serve basis, I don't rule out that they have a fake account here or connivance to make 1XBIT resolving issues when they are not in reality, the scam accusations still go one, so many players still shouting do not play here.
I don’t think it’s done by their fake accounts only.
1xbit is a legit site, but yes there arises many scam accusations only because of the terms and conditions.
Many new gamblers without reading the site’s policy deposit huge amounts and win by somehow unfair means.
These are the accounts that come here and cry rather than reading the site’s rules and make themselves accountable for the mistakes.
If you are legit and your money is stuck then surely you will get your money back like this user.