I understand the uneasiness coz obviously that's not just a small amount. But for this time you should be at least wait for them even just for monday or so, and now if they don't still fix this issue for a certain time, you can take this to legal procedures assuming crypto is not illegal on your country since its not that small amount afterall.
As you can see, they are so cowardly in this that they do not even comment on what happened here, although I warned them about it.