They made the mistake of sending my xmr (over $110K) to an address that doesn't belong to me. They admitted the mistake, but are in no hurry to compensate my losses. They ignore my requests for an ETA and come up with barriers to not part with my money. I have opened an scam accusation against them here https://bitcointalk.org/index.php?topic=5359412.msg57911052#msg57911052