they have withdrawn several times their initial deposit, a convenient fact to omit.
You know you're running a casino, right? Once in a while, users can actually win! None of that should matter, but you make it sound like you closed his account because he won.
Unless you're saying that winning is the "unusual activity" your Support keeps mentioning.
Hi LoyceV, we never have a problem with users winning, that's just how the ball bounces and we know this. This was brought up because of two earlier comments about how users can't "take money" from operators (they can, and in this case, they have).
For the case of oz.kashi, their account was flagged by the sportsbook vendor they played on. I know this sounds vague, and I'm waiting for further information before providing it here.