I would like to ask what is the reason why you are asking for KYC verification when someone wants to withdraw money?
If KYC verification is needed every time someone makes a withdrawal, you should ask for it during creating an account. Unless you assume that players will never withdraw anything ..
1.
The user withdrew without any problem.
2 & 3.
There are no withdrawal requests for those users.
@Erdogan, have you read their terms and conditions before signing up, their KYC is really mandatory before withdrawal.
https://www.coinsaga.com/terms-and-conditions
So it is not the case that coinsaga will ask KYC only after creating your withdrawal. It has been in their terms and conditions.