Fair points I suppose - Here is an update ~6 months later.

I believe we have addressed most of the issues pointed out here and elsewhere. Stability on Android is a continuous challenge, but has improved a lot since last time.

We have added ID card support (alongside passports) for 15+ countries (e.g. Germany, Spain, Italy, France, UK), making our offering a lot more potent in those markets. Our passport coverage spans about 200 countries.

We have also added a selfie process with liveness detection. This can be used in combination with the chip reading for an extra layer of security. It prevents someone from using e.g. a stolen passport.

Integration options have expanded. Previously we only offered our technology in the form of an iOS or Android SDK, meaning you need to have your own app in order to use it. Now it is possible to integrate with our hosted apps, allowing this technology to be used also for web based businesses. The SDK remains an option too of course.

We operate primarily in travel and finance, where common use cases are self-checkin for hotels and airlines, or remote account opening. But I think this can be a great solution for crypto as well