I wanted to send a pm to user "Betja" but as it is not possible to send a message, I need to post my case in this thread.
The Betja Support does not answer either to my emails nor to tickets I have created on their website (they simple close tickets without responding). I created a withdrawal request via Bitcoin several weeks ago. Some time after my request it was cancelled and my withdrawal request was removed from the website. Furthermore, it looks like they also deactivated the withdrawal button for my account. At least I do not see it anymore. I still have funds in my account and would like to withdraw my money but currently it is not possible because recent request was declined without any notification, the abscence of any withdrawal button and no response from their support...
Meanwhile I received my withdrawal after contacting the Betja user in this thread.
I think sharing what had happened and what does the communication runs is important in this thread because this maybe facing similar issues in the future so gamblers might know which to prevent or something from the team which to upgrade.
this is a goodwill of the team responding and sending back your funds but not all of the players can contact them here in forum as there are many players from outside bitcointalk so letting us know here can bring more good or bad feedback from the teams end.