Do they think that by saying about donation to charity will make them looks good?
I think it's because of this post of mine:
This is how you can make sure you can't ever be accused of confiscating funds for your own benefit:
I'm happy to donate at minimum the funds involved in this claim to a charity of the community's choosing.
What btc365partners didn't understand, is that they shouldn't do this without proper evidence of foul play by the user.