I tried to visit
https://freebitco.in but there is no help/support option available. Maybe after login, it will be available there.
At bottom of the main page shows few social media account which could be used to get help or support. But it's weird there's no dedicated page about the website or how to contact them.
There is dedicated place when you login to account. You can find contact form on FAQ page. But obviously, if you can't access, it's not solution. So, they have email
support@freebitco.in. Finally, you can contact TheQuin on Bitcointalk, so, there is multiple ways to contact them.