"Trustworthy exchanges"

"All featured platforms are double-checked for your smooth exchange experience."

Is that supposed to make it a reliable reason? while what I think is different, trustworthy is about who is the mastermind behind it while you are not even willing to be open to the public, not the system that you make smoothly and without errors. So if a user's funds are lost, then their account is got deleted, is it a system bug?