I still wonder why @Balthazar keeps the negative feedback on, even after BestChange came out and gave an update on how the issue is being resolved. I think it's unfair and kills the spirit of transparency and honesty by the service providers

I guess there is something more by his side than Bithub's problem. and he himself said that his negative tag was probably wrong and that he should make a correction. As one of the earliest forum members, he should be more careful about doing such things.
I see that there are some changes. Perhaps my rating should be either removed or corrected, I’ll do something about that a bit later.