Is it fair?
I ask a user easily writes hello scammer
Do you think this person is deleting post or Edit?
No, it's not fair, but this is the Internet!
And as a brand representative you must know how to calmly handle such situations. Instead of attacking him, foccus more on proving him wrong.
Mods will not remove his post even if you report it since he didn't break any of the forum rules.
JeromeTash is a reasonable person and am sure he will edit/remove his post as soon as he realizes he was wrong. Otherwise, just forget it exists and move on.