As others have said, Coinmarket.io seem to be doing the absolutely bare minimum to keep people thinking this is getting resolved. All the while they're buying time for..what?
Lack of updates, vague responses. No actual substantial progress. I quite liked their threats of legal action for the releasing of information on Kenneth Bjorke. Kind of ironic, seeing as they have
millions upon millions of USD worth of your BTC.
What a load of rubbish.
I'm literally just waiting for the moment the site vanishes and we never hear from Coinmarket.io again.
The sad truth was on the wall when you had to sign their terms and conditions;
In no event shall CoinMarket.io or its affiliates be liable for any indirect, incidental, special, punitive damages or consequential damages of any kind, or any damages whatsoever arising out of or related to your use of the Site, the content and other information obtained therein.
The least they can do is provide full technical reports on what exactly is causing the hold up.
Probably bought tickets to some place exotic and draging time until departure.
And even though you sign their terms and conditions you are still protected by the law.