It means that duelbits has discovered this kind of problem on behalf of the duelbits staff. Well I think this is important news for the entire duelbits community to be careful if there is a suspicious offer, and it is clear that the staff will never contact you before you need it.
I think this info is very important and hopefully there won't be more victims because we know the duelbits gambling site has become big outside this forum and the scamers are targeting weak users.
Admins or staffs never DM first. In crypto scammers and impersonators are ones who will DM first and very actively with DMs or supports. They try to give proactively supports.
Do you think it is strange? Because admins or staffs are busy so how do they have time to DM first and proactively supports?
If you want to get support from them, ask in the group. If they tell you, send me a DM, you should do this. Do newbies know why real admin ask so?
Because when you DM first, you actually send DM to real admin. That request is to protect newbies from scammers or impersonators.