Here is a good example of the difference between experienced users who pay attention to what is written and provide quality answers, and those who just post for the sake of posting and other ulterior motives.
How to recover my account with my coinsTo sum up:
- OP lost his phone where he had Trust Wallet installed.
- He purchased a new phone and reinstalled the Wallet.
- He tried to recover his account by entering his seed, but once restored, his Bitcoin and Bitcoin Cash didn't appear in the balance.
After that, you have two normal and helpful comments from high-ranked users. Below that, you can find things like:
Which wallet did you used?
This is explained in the OP.
You must contact the exchange where you are using and want to restore your account. It used to take time. Because your complaint will go into the queue. But, usually it will still be processed and you will get your account back.
This dude is talking about contacting the support of "the exchange" he used to help in the restoration of his account.
I deliberately removed the names of the users who wrote those two posts. Although, they can easily be found in the thread. The intention was not to shame them, but to show that everyone has a choice. You either approach a problem the right way, and offer help and feedback (if you can), or you don't. In this case, the legendary members did so, those of lower ranks failed.