Did you make provision for those who will only be on your site to claim from the faucets without playing any game? Number two question, is there a withdrawal level for claims?
All deposit and withdrawals are instant! But anti-fraud system can mark transaction as suspicious and send to double check. But if you have 1 account and not violating rules all will be OK
Most times this is the excuse companies use in cheating those who play on their sites by refusing them payment for games won and claiming that the players cheated and broke the site rules and regulations.