@ancient myths: bummer to hear what's happening to you... taking 2 years for a review is a big no-no, in fact, it's more than sufficient to label them scammers.

That being said: they're a non custodial wallet, if i remember correctly (my memory doesn't always work, especially early in the morning) they routinely move funds around...

That's why their statement telling you your funds are "safe" , "in" your "account" are basically nonsense... You have no access to your keys, you don't have a real wallet with them, you're just a couple of records in their relational database. If they decide to edit your record and set "active" to 0, you're a gonner.