Was it just 24 hours since your posting when you contacted them? How did it become stupid? It just hasn't been resolved yet. I think you should be more patient. I hope that you could update us here on what happens. That will be helpful towards the future prevention of possible hacks and scams.
Telegram is a scammer paradise. Anyone can see this accusation thread and contact you pretending that they are from the service. It's easy to trick you. Please do not send any money if they ask. Let us know when it resolves.
This is what I have thought of immediately upon reading the post of OP. Maybe they have taken advantage of the name of Fairdesk and then made it "Official" or something.
No, I didn't get a response for about 3 days. At the end of this period, I opened a topic here and wrote a few replies to the tweet they sent from their twitter account, and they contacted me 2 hours after doing this.
They said they didn't have time to distribute the bonus campaigns to the public.
After a few hours, they'll run out of their promised 24-hour time to fix the problem. I'm waiting until then.