Whether or not there is a selective scamming going on is up to the community and your clients to decide for themselves.
We find it wrong to make a claim that the site is bad or good in terms of word battle, without basing on your own experience.
To do so we created a review thread, where the community can speak freely (not a single reply was removed):
https://bitcointalk.org/index.php?topic=5339885.msg57346007#msg57346007Marketing team shouldn't have information about every process of the company, especially when it's not about marketing. On this forum we can help you with general questions, or to forward your request to the team.
Based on all the evidence and everything you've said so far, it appears there is no team. You are either one of the employees of 1xBET marketing or an affiliate taking a commission based on how many customers you bring to 1xBit website. Every other aspect, including customer support, security checks, and payment processing, is handled behind the scenes by the 1XBET and its departments.
In reality, you are just a front, hiding behind fake anonymity, for 1XBET casino and 1X Corp N.V.