OK folks.  I will give credit where credit is due, and said from the beginning that I'd gladly recant my statements if my issue were resolved.  FINALLy received message from Bitcoin Fog customer support, and the issue is resolved.  So, my sincerest apologies to Bitcoin Fog.  With that being said, I highly recommend they work on quicker customer support.  To leave customers floating in the wind for several weeks on end is just bad.  But they most certainly do merit an apology.   Therefore, I've deleted my posts out of consideration for them.  Thank you all and good luck with this company.  Hopefully none of you run into issues like I did.