First of all if you are scammed by them then You can create a scam accusation against them in Scam Accusation section with valid proofs.

What you are actually talking about? I mean what do you mean that their Hot wallet is empty? That means you could not withdraw your money ? Or they refused your withdrawal? Yes, it's true that If people lose they will earn. And this is normal. So what is actually wrong here? They refused your withdrawal and forced you to play and lose?