I'm sure this forum support won't be able to help me either because they're scam!!!
They aren't. In fact, they're even participating the ad slot of the forum so they're active and they're paying their bounty too so they are not a scam.
i am ask all you they refund my wining ticket after win and dont get any information they stole this money about 10 k$
on the site you can see the history of bets only 1 week now these bets are not visible to provide you with screenshots , want to believe if not I tell the truth be careful with them !!!
Did you provide all of those to the support? if they don't answer you through this thread, they have the support to help you with your concern through live chat.