A "instant cashout" casino where the hotwallet is ALWAYS empty. At a certain point, call it what it is, they're choosing to leave the hot wallet empty. It's not as if an unexpected surge of cash outs is the problem.
Not sure what the connection is between the casino being a scam and the hot wallets being empty here...but as far as I can tell this might be a security measure on their side to avoid losing funds incase of the platform being compromised and its commendable because security is an important element in the crypto ecosystem. But if the intention of bring the topic of hot wallets has to do with not getting paid engage their support and exercise some patience.
mods repeatedly literally harrass you, including specifically banning you for 3 minutes then unbanning you (because they weren't justified to begin with) just so you won't get rain anymore ("the same person shouldn't be getting top spot every rain")
If this is what you go through, if I were you I would find a different casino to play from to avoid this treatment but thanks bringing it it out here.