Once again, you asked for a custom unconditional bonus, of ridiculously big amount - we said no, sorry. You been inactive for a year - seems perfectly logical to us, we not even sure that you are the original owner of an account, original MoMercy could speak english.
Either way, we don't give loans and you didn't play for a year.
I confess that I don't understand anything. to simplify:
the user @nomercy33 played at your casino 1 year ago and lost 23 BTC and after 1 year he came to claim 10% bonus, Is that?
If there are some misunderstanding here or if you really think they did not follow your agreement I think you can open a scam accusation and ask the DT member to review your situation with the site and alternatively you can create a flag against them and ask for support but you need to provide complete proof and evidences. I hope that the Duckdice will resolve this issue quickly.
yeah thanks i creat a flag against them
you went a year without playing and only now came back to claim the 10% bonus?
Not exactly, NoMercy66 got over 1 BTC custom bonus year ago - the rest os correct.
And now, year later, account reactivates and someone with broken english demand money from us. There is absolutely no ground for this claim.
We would be glad to throw any big bonus for real NoMercy66 to be honest, guy was great and also legit High Roller. But whoever is in charge of this account now just doesn't seem to be him, there was also no logins, wager, etc for the past year.
maybe it was the case that you ask him to do KYC, then made comparisons of the IP address he used in the past with his current IP and with his proof of residence documents, you could also ask him to take a selfie and with that if if he proves that he is the real owner of the account since he created the account then you would give him the 10% he is claiming he is entitled to and the matter is resolved.