If you have any problems with the lift, you can talk to the support team at this exchange. The exchange is very popular, if you wish you can repeat about this exchange . Talking to the support team can solve your problem.
That guy was only feeling curious why the scam exchange site can still alive even with so many scam accusations that already happened. I think that what you're saying was not true. How the hell you called this as very popular exchange site? if you meant about the most popular scam exchange site and this may be true but if that's about being the popular exchange site with legit reputation and this is a big lie.The support team will never solve the problem and it's about someone was feeling surprised to see the even the garbage exchange site can still alive right now and what make that things happen?
This may be his question but you're missing it. You're giving advise for someone to use scam exchange site. Are you serious?