The owner, Sorsis is doing everything by himself. he does not know how to run this site, its 10000% pure scam.
and if you want to make a complaint on the forum, they will just post your passport and blackmail you.
the forum is full of people who did not received their withdrawals. in my case they constantly told me they would bump my withdrawals, and should be processed in some hours.
48 hours later, still nothing processed.
next day, my account closed and all the funds stolen without a refund.
STAY AWAY FROM THIS SCAM SITE