Maybe he experienced a little obstacle on this platform but he only created an account and posted this accusation. After that, he didn't return. Really strange.
There's no scam exactly but OP is frustrated with the service which is understandable. I don't know how long OP has a problem now and we don't know if it's real and genuine. Don't know the status of how fast their withdrawal is on their gambling site but if we will be based on their signature campaign here, payments are not made even on a monthly basis if I heard it right. If those simple things can't be fixed, how more to the technical side especially the part of refilling the hot wallet.
Waiting for a long withdrawal is not convenient for a gambler. It's one of the factors that gamblers are looking into before using a gambling site.