That platform is not good mate, indeed until now i didn't receive any solution from the support to recover my account, it's been long time actually since i forgot my password but seems they are not interested to solve my issue. they want me to pass information but what i remember is i didn't set KYC in it, so i stopped contacting them.. In fact its just a small amount and it's a bad idea to sacrifice my personal information for it, wherein despite as well after making research how to solve my problem i found some negative comments about that exchange. So definitely a bad idea to pass my personal information.. Lol
I once made a transaction at gate.io, and coincidentally at that time the verification went smoothly, in fact I just found out that the response to consumers was not as good as you described. but if we get tokens and exchanges that are only available there, I want it or not we have to use them. but for trading using personal capital, I think it's better on a trusted platform, which is safer