The account of this user was closed by the security team due to the violations committed on this account in relation to 1xBit, but still he was in profit made by alt-accounts at the moment of closure. This means that in total he has withdrawn more than he has deposited, and accordingly to the ToS, refund is no longer required.
As one of the company' terms, sensitive information wouldn't be disclosed.
For doubters, please welcome this post:
clickSincerely,
1xBit team
What exactly this post:
click proves in this case?
those are just your words, and we must agree that what you claim cannot be considered the most reliable. Sorry but your reputation is very questionable
only to your credit, so you have to try a little harder to prove that you solved this case(or any other).