Yeah, a week has passed and there's no reply from him and if the concern is valid, he can address that to the support.
If not then it's just another blame with his losses. But if it's a valid concern, I'm sure that he'll get addressed and will get his problem solved as bk8 has the tag which is indicated in the title of this thread and will prove it then to him.
He said betting history was only available a week after it was no longer available or deleted and he also said he doesn't have much time on the forum
I assume the status is pending not completed because bk8's side didn't confirm either also as a consideration to be careful placing big bets