As due to being fan of the streamer some of them too much support they are even supporting the platform promoting by the streamers and even though they didn't research how it use, the faqs and terms & conditions and read those important details how and what is the rule of the platform. This lead towards having mistakes and troubles to use their platform for their customer. Also, it's better if there's a guide by the streamer to their viewers and supports, of course, they are paid to promote they need to give a good reputation and image like helping their users or supporters.
Precisely! Those streamers should give ideas like with those viewers and supporters. It's very important to understand all the rules inside the house, though it should be gamblers responsibilities, but we also understand that there are many lazy gamblers who are not taking time in reading and understanding the house rules.
They will only concern about it when some problem already takes place and they need to coordinate their issue with the support team.
Better to know first and make sure that you really accept all those rules to avoid any unnecessary problem in the future.