I now see the proofs it's legit it's a huge amount of money if you have that money and the admin is not log in there is a reason to panic he already paid his signature participants, it's triple the amount of what OP is asking to get paid Lighlord should pay or the tag will remain, he cannot continue the campaign with one legit allegation unresolve.
Still no settlement from that balance and unpaid balance from that user? The campaign has been paid already and looking to have the solution to continue it.
Meanwhile, it should be the main business to provide the best customer service and pending withdrawals should be the priority since it's the one that keeps everything run.