Hello Polina,

Our security team has checked your account and spotted funds won by dishonest way, thus:

"If a betting participant commits fraudulent acts in relation to a betting company, the betting company reserves the right to stop such fraudulent acts by means of the betting company:
- betting cancellation;
- closing the client's account with a refund, but without taking into account the dishonest income received."

The amount of deposited funds is paid to you in full. Your funds will be unfrozen soon, we will remind you additionally.


This email you showed us says that withdrawal is allowed, which already proves that you wasn't scammed.

Could you show us a full screenshot of the bet accepted? Other screenshots are not cropped, and this one doesn't show the actual time of the bet for some reason.


Reminder for kontrakwel

Sincerely,
1xBit team